Survey data show disparities in college course registration holds - Inside Higher Ed

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One in five students has been unable to register for classes at some point because of an advising, financial or other kind of institutional hold. This is just one finding from Inside Higher Ed and College Pulse’s recent Student Voice survey of 3,004 undergraduates about navigating their academic paths. But the statistic merits special attention because of its implications for current policy discussions about institutional holds.

Beyond One in Five

Decision-makers concerned about diversity, equity and inclusion may be particularly interested in how the Student Voice data point breaks down by race: 18 percent of white students and 16 percent of Asian students report having been unable to register for classes due to an institutional hold, versus 29 percent of Black students and 24 percent of Latino students.

Also notable: 26 percent of students who identify as having a learning disability or other condition that makes learning more difficult (dyslexia, attention deficit disorder, etc.) report having been unable to register for classes due to holds on their accounts, compared to the 20 percent figure over all.

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There may be a link between institutional holds and delayed graduation dates, as well. While 70 percent of the survey sample expects to graduate within the standard time frame (two or four years, depending on institution type), just 59 percent of respondents who have been unable to register for classes at some point due to an institutional hold expect to graduate in standard time.

Fifty percent of first-generation respondents who’ve been unable to register due to institutional holds plan to graduate within two or four years.

Institutional holds are a cousin to transcript holds, which are controversial because they prevent millions of students with unpaid fee or tuition balances from accessing or transferring their stranded college credits (no official transcript, no proof of credit).

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Institutional holds on course registration don’t draw quite as much scrutiny as withholding transcripts, yet the Student Voice findings on registration holds disproportionately affecting students of certain races and students with learning disabilities raise an equity red flag. And the relationship between institutional holds and longer graduation timelines has possible implications for completion efforts.

Institutional Holds: Pros and Cons

Shanna Smith Jaggars, assistant vice provost of research and program assessment for Ohio State University’s Office of Student Academic Success, and a research affiliate with the Community College Research Center at Columbia University’s Teachers College, says that many campuses use institutional holds blocking course registration “to force a student to do something, such as pay a late bill or get required advising.”

But sometimes this “backfires,” Jaggars says. Some examples: a student who hasn’t completed an advising requirement doesn’t register for the next semester at all. Or a student with a financial hold drops out “because of very small fees they can’t afford to pay.”

Melinda Anderson, executive director of the academic advising group NACADA, says she’s been encouraging institutions to re-examine their hold policies. Should unpaid parking tickets or housing and library fees result in a registration hold, she asks, “or should students be penalized based on that resource—car being towed, housing contracts revoked and library privileges removed?”

The American Association of Collegiate Registrar and Admission Officers discourages transcript holds as a means of collecting trivial or minor debt. In a joint statement issued last year with the National Association of College and University Business Officers, however, AACRAO said it understands “that the ability to use holds to prompt a student to take an action is one of the few resources in an institution’s toolkit that supports student success and addresses the administrative needs of an institution.”

Melanie Gottlieb, AACRAO’s executive director, says that academic holds, in particular, can actually promote student success by alerting students that “there is something that they need to pay attention to. It’s a very common thing for an academic hold to be placed because a student is perhaps needing to do something in their degree planning, or course sequencing, or something that hasn’t been dealt with.”